Shipping policy

Thank you for shopping with us. This Shipping Policy outlines how we process, ship, and deliver orders.

Order Processing

All orders are processed within 3-5 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. We will notify customers if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 3–4 business days
  • Overnight Shipping: Call for pricing and timing

Delivery delays can occasionally occur due to weather, holidays, or carrier issues.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number. Tracking numbers usually become active within 24 hours.

Shipping Carriers

We ship orders using trusted carriers such as:

  • UPS
  • FedEx
  • United States Postal Service

Carrier selection may vary depending on the destination and shipping method chosen by our staff.

International Shipping

We currently do not ship internationally. If international shipping is available, delivery times may vary depending on customs processing in the destination country.

Customers are responsible for any customs duties, taxes, or import fees required by their country. Please call 773.927.1984 for further information.

Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or regulations. These restrictions will be noted on the product page if applicable.

Lost or Damaged Packages

We are not responsible for packages lost or damaged during shipping. However, if your order arrives damaged, please contact us within 24 hours of delivery with photos of the issue so we can resolve it quickly with the shipping company.

Key Steps for Filing a Damage Claim

  • Time Limit: Initiate the claim within 48 hours of the scheduled delivery date.
  • Information Needed: Tracking number, detailed description of the damage, and photos showing the damage and packaging.
  • Evidence: Take three specific photos: 1) The damaged item, 2) The package with inner packaging, 3) The outside of the box with the label.
  • Inspection: Retain all original packaging, contents, and documents until the claim is resolved, as a physical inspection may be required.

You may also contact our customer support team at info@grandstandsox.com for assistance.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: info@grandstandsox.com
Phone: 773.927.1984

Business Hours:
Monday – Saturday: 10:00 AM to 6:00 PM
Sunday: 10:00 AM – 5:00 PM

These hours may vary based on White Sox home game schedules and special events. Hours subject to change, call for inquiries. Please contact us for Holiday Hours.